Technical Support

  1. Delete and reinstall the application
  2. Try to reset the application
  3. If none of the above work, email us at:

If you subscribed to Smile and Learn, but some of the content is still blocked, send us an email at with the following questions answered:  

  • How did you subscribe? Through the Apple Store, Google Play, our website or another source?
  • With what email address did you register with Smile and Learn? To check it, from the child selection screen, press “For Parents and Teachers” to access the options menu. Then click on settings, check the email address, and send it to us.
  • make sure your subscription is active
  • If you have an Android, click here
  • If you have an IOS, click here

If you subscribed through our website, follow this process:

  1. Open the Smile and Learn application
  2. Enter your username and password
  3. Click on the bottom right corner of your screen: For parents and teachers
  4. Before accessing, work out the arithmetic puzzle
  5. Click the icon on the bottom left corner of your screen: Cancel my subscription

If you subscribed via Apple Store click here

If you subscribed via Google Play click here

  • When you log into your profile, go to the “For parents and teachers” section
  • Click on settings
  • Choose the option: Change email
  • If you forgot your password, you can create a new one by clicking on “Forgot Password” on the home screen. 
  • To log out or to change your username and password, access the platform by clicking on “For Parents And Teachers”. Work out the
    arithmetic puzzle. This gives you access to the menú. Once there, click on Settings.

From the platform:

  • Sign in Smile and Learn
  • Click on ¨For parents and teachers¨
  • To access this part of the platform, work out the arithmetic puzzle
  • Click on ¨Learning Analytics”
  • Open the analytics web page, where you can view the kid's use and progress.

Directly from the internet:

  • Go to:
  • Enter your username and password
  • Click on enter the corresponding group or child


  • iOS 11.0


  • Android 4.4 Kit Kat
Windows Store:
  •  Versión 10240.0 de Windows 10 o posterior
  • Arquitectura: x86, x64, ARM
  • DirectX Versión 10

Windows (only for schools):

  • Windows View SP1+
  • Processor Intel Core i3
  • DirectX 10

Linux (only for schools):

  • Ubuntu 12.04+
  • Processor Intel Core i3

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