Technical Support

iOS:

  •  11.0.

Android:

  • Android 6.0 Marshmallow.
Windows Store:
  •  Versión 10240.0 de Windows 10.
  • Arquitecture: x86, x64, ARM.
  • DirectX version 10.
Amazon:
  •  Operating System Fire OS 6 and later versions.
Mac:
  • Operating System: macOS Big Sur and later versions.
  • Processor: Apple silicon
Linux:
  • Operating System: Ubuntu 16.04, Ubuntu 18.04
  • CPU:  x64 architecture (with support to SSE2)
  • API Graph: OpenGL 3.2+, Vulkan
  • Other: Gnome desktop environment running on top of X11 windowing system, Nvidia official proprietary graphics driver or AMD Mesa graphics driver. Other configuration and user environment as provided stock with the supported distribution (Kernel, Compositor, etc.)

If you subscribed to Smile and Learn, but some of the content is still blocked, send us an email at support@smileandlearn.com with the following questions answered:  

  • How did you subscribe? Through the Apple Store, Google Play or our website?
  • With what email address did you register with Smile and Learn? To check it, from themain screen, press “Settings” to access the options menu. Then solve the sum and click on account settings. 

  • make sure your subscription is active
  • If you have an Android, click here
  • If you have an IOS, click here

If you subscribed through our website, follow this process:

  1. Open in youe browser: library.smileandlearn.net.
  2. Introduce your username and password.
  3. Click on your name on the upper right corner.
  4. Click on: My subscription details.
  5. Click on the red button: Cancel my subscription. 

If you subscribed via Apple Store click here

If you subscribed via Google Play click here

If you subscribed through our website, follow this process:

  1. Open in youe browser: library.smileandlearn.net.
  2. Introduce your username and password.
  3. Click on your name on the upper right corner.
  4. Click on Settings
  5. Click on the option: Delete my account.  

  • When you log into your profile.
  • Go to Settings.
  • Solve the sum.
  • Click on Account settings. 
  • Choose what you need to change. 
  • You can also direcly click on change password.

  • If you forgot your password, you can create a new one by clicking on “I Forgot Password” on the home screen. 

From the platform:

  • Sign in Smile and Learn
  • Click on ¨Settings¨
  • To access this part of the platform, work out the sum
  • Click on ¨Learning Analytics”
  • Introduce your password.
  • The analytics web page where you can view the kid's use and progress, will open. 

Directly from the internet:

  • Go to: https://library.smileandlearn.net/
  • Enter your username and password
  • Click on enter the corresponding group or child

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