Technical Support
iOS:
- 10.2.
Android:
- Android 4.4 Kit Kat.
Windows Store:
- Versión 10240.0 de Windows 10.
- Arquitecture: x86, x64, ARM.
- DirectX version 10.
Mac:
- Operating System: macOS Big Sur and later versions.
- Processor: Apple silicon
Linux:
- Operating System: Ubuntu 16.04, Ubuntu 18.04
- CPU: x64 architecture (with support to SSE2)
- API Graph: OpenGL 3.2+, Vulkan
- Other: Gnome desktop environment running on top of X11 windowing system, Nvidia official proprietary graphics driver or AMD Mesa graphics driver. Other configuration and user environment as provided stock with the supported distribution (Kernel, Compositor, etc.)
- Delete and reinstall the application
- Try to reset the application
- If none of the above work, email us at: support@smileandlearn.com
If you subscribed to Smile and Learn, but some of the content is still blocked, send us an email at support@smileandlearn.com with the following questions answered:
- How did you subscribe? Through the Apple Store, Google Play, our website or another source?
- With what email address did you register with Smile and Learn? To check it, from the child selection screen, press “For Parents and Teachers” to access the options menu. Then click on settings, check the email address, and send it to us.
If you subscribed through our website, follow this process:
- Open in youe browser: library.smileandlearn.net.
- Introduce your username and password.
- Click on your name on the upper right corner.
- Click on: My subscription details.
- Click on the red button: Cancel my subscription.
If you subscribed via Apple Store click here
If you subscribed via Google Play click here
If you subscribed through our website, follow this process:
- Open in youe browser: library.smileandlearn.net.
- Introduce your username and password.
- Click on your name on the upper right corner.
- Click on Settings
- Click on the option: Delete my account.
- When you log into your profile.
- Go to Settings.
- Solve the sum.
- Click on Account settings.
- Choose what you need to change.
- If you forgot your password, you can create a new one by clicking on “Forgot Password” on the home screen.
From the platform:
- Sign in Smile and Learn
- Click on ¨For parents and teachers¨
- To access this part of the platform, work out the arithmetic puzzle
- Click on ¨Learning Analytics”
- Open the analytics web page, where you can view the kid's use and progress.
Directly from the internet:
- Go to: https://library.smileandlearn.net/
- Enter your username and password
- Click on enter the corresponding group or child
Download instrucions on how to clear your cache memory here.